Cultural & walking tours in the High Atlas and beyond

Booking Terms

1. The Booking

Once we have created a trip that suits you we will send you a confirmation of your booking and an invoice. We require a deposit of 40% of the trek cost per person, be paid to the company to secure your reservation at the time of confirmation.

2. Payment

Payment may be made by cash or by bank transfer.

You may also pay by debit or credit card via PayPal. Please note that payments made by credit or debit card may be subject to an additional charge of 3% of the value of the transaction which you will have to add to the amount that you are paying.

3. Balance

Once the completed booking Form and deposit has been received an invoice will be sent, along with a receipt for the already paid. The balance of the payment (the last 60%) should be paid (received by us) 10 days before departure or can be paid in cash to your guide in the beginning of the trip.

4. If you cancel your booking

There can be reasons why someone may have to cancel their tour and therefore cancellations may be made at any time whatsoever. If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received at our offices (not the date of your letter or the date you post it). The person who made the booking form must also do the cancellation. As we must impose cancellation charges to cover our estimated costs. The cancellation charges will apply on the following scale:

Number of days before departure Amount of Cancellation charges
More than 30 Days Deposit only
29-10 Days 50% of the Tour cost or Deposit amount
09-06 Days 75% of the Tour cost
05 Days or less 100% of the Tour Cost

5. If you change your booking

If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.

6. Insurance

High Atlas Hiking is not holding liability for any losses, injuries or delays during our trips.

You are wholly responsible for arranging your own insurance with adequate protection for the full duration of the holiday in respect of, at least medical expenses, injury, death, repatriation, cancellation and curtailments, baggage and money loss and liability cover. You should ensure that there are no exclusion clauses limiting protection for the type of activities included in your tour.

7. Information Accuracy

We always try to provide an accurate and honest description of what we can offer on our website, however if you find anything lacking please let us know so that we can put it right as soon as possible.

8. Complaints

We do appreciate any comments regarding our services, as we consider comments from passengers as part of our quality control mechanism and we use them to continuously improve our services.

We organise our tours with utmost care and attention, and we choose our partners very carefully and based on personal experiences. As a result, we rarely have any complaints, but on the rare occasions we do, we follow the below procedure.

In the unexpected case of serious dissatisfaction, please let us know about the problem via email immediately (but no later than 28 days after finishing the tour). In your email please attach the scanned copy of the summary record including a short description of the problem, the place and date of recording and the signatures of all concerned parties (i.e. hotel staff and/or driver-guide and you).

Please, note that we always give a chance to our partners to tell their side of the story, so it might take us a bit longer (but no longer than 15 days) to answer your email.

9. Liability

We accept no liability for the failure of airline, flight provider, accommodation provider, hotel owners or ground agents. In the event that we should be liable under any term of the contract our liability shall be limited to a maximum of the price of your holiday (excluding flights).

We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.